There is an old saying, “Jack of all trades. Master of none.” It is often said in a derogatory way, but I actually see it as a necessary and positive part of working in a small team. Everyone has to get stuck in and pull their weight. This can mean branching out into unfamiliar territory, but you retain control, and get to learn something new along the way. Variation keeps things interesting and as a result you feel less like a cog in a machine and can directly see the fruits of your labour.
One of the best parts of my job is when I can speak to a client at an initial phone call, and then see the job right through to the end from start to finish, instead of passing it from department to department. This would be impossible in a large organisation so we should celebrate being the multi skilled workers we are. Bigger isn’t always better when it comes to service.
It does mean there’s little chance to sit back and relax, because there is always some office admin to do, or a PC to fix, but it really makes the day go faster.